MGTA02H3 Chapter Notes - Chapter 1: Master Production Schedule, Flexible Manufacturing System, Cellular Manufacturing
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MGTA02H3 Full Course Notes
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Service operations- production activities that yield tangible and intangible service products, example: store clerk, instructors, bus drivers. Goods production- production activities that yield tangible products, example: newspapers, buses, books. Service sector managers focus less on equipment and technology than on the human element in operations. Success or failure may depend on provider-customer contact. A key difference between production and service operations is the customer"s involvement in the latter. Customers are increasingly involved in all kinds of production because electronic communications are key components in winning and keeping customers in a range of competitive industries. Global competition has reshaped production into a faster paced, more complex business activity. Companies are advancing by using high tech machines, computers, and clean rooms . New technologies allow machines to run more cleanly, quickly, and safely. Modern factories with online manufacturing, are able to communicate with other machines in the company (via an intranet) and with other companies" machines without human help.