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Chapter 2

Chapter 2- Productivity and Quality

2 Pages
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Department
Management (MGT)
Course Code
MGTA02H3
Professor
Chris Bovaird

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Chapter 2
Increasing Productivity and Quality
THE PRODUCTIVITY-QUALITY CONNECTION
PRODUCTIVITY a measure of efficiency that compares how much is produced with
the resources used to produce it measure of economic performance
QUALITY a products fitness for use in terms of offering the features that
consumers want
Responding to the Productivity Challenge
Four factors in the process: Customers, quality, productivity, and profits
Measuring Productivity
LABOUR PRODUCTIVITY partial productivity ratio calculated by dividing gross
domestic product by total number of workers
Labour is preferred over resources when measuring productivity because actual
records or employment and hours worked are recorded
Canadian producers that had foreign units were just as productive as foreign owned
plants because firms that compete internationally have more reason to be productive
Productivity Among Global Competitors
Productivity is influenced by technologies, human skills, economic policies, natural
resources
Domestic Productivity
When productivity decreases, one persons wealth comes only at the expense at the
others
E.g. if you want to increase wages you must reduce profits (hurts investors) or increase
prices (hurts customers)
Manufacturing Versus Service Productivity
Productivity gains are starting to appear in a variety of service providers as they are
using modern information technology to eliminate inefficiencies (E.g. automated
check-in kiosks)
Industry Productivity
Investors and suppliers consider industry productivity when making loans, buying
securities, and planning their own future production
Company Productivity
High productivity = low costs, product at a lower price, and higher wages
TOTAL QUALITY MANAGEMENT
Jurans Quality trilogy (quality planning quality control, and quality
improvement)
Ishikawa (fishbone diagrams)- cause and effect diagrams Figure 2.2
Managing for Quality
TOTAL QUALITY MANAGEMENT (quality assurance) a concept that emphasizes
that no defects e tolerable and that all employees are responsible for maintaining
quality standards
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Description
Chapter 2 Increasing Productivity and Quality THE PRODUCTIVITY-QUALITY CONNECTION PRODUCTIVITY a measure of efficiency that compares how much is produced with the resources used to produce it measure of economic performance QUALITY a products fitness for use in terms of offering the features that consumers want Responding to the Productivity Challenge Four factors in the process: Customers, quality, productivity, and profits Measuring Productivity LABOUR PRODUCTIVITY partial productivity ratio calculated by dividing gross domestic product by total number of workers Labour is preferred over resources when measuring productivity because actual records or employment and hours worked are recorded Canadian producers that had foreign units were just as productive as foreign owned plants because firms that compete internationally have more reason to be productive Productivity Among Global Competitors Productivity is influenced by technologies, human skills, economic policies, natural resources Domestic Productivity When productivity decreases, one perso
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