MGTA02H3 Chapter 1: Chapter One Textbook Notes
1
MGTA02H3 Full Course Notes
Verified Note
1 document
Document Summary
service operations: provide tangible and intangible services i. e. entertainment, food preparation, education. goods production: tangible products i. e. newspapers, burgers. operations (or production) management: systematic direction and control of the processes that transform resources into finished goods. production has been replaced with the term operations to reflect both goods and services production. production managers: responsible for bringing together and coordinating raw materials, equipment and labour under a production plan that creates value and provides benefits; controls costs, quality levels, inventory, and plant and equipment. operation process: set of methods and technologies used in the production of a good or a service. goods production can be classified based on the kind of transformation technology needed or if they either bring together or break down resources. service production is described according to the extent of customer contact required. chemical process: raw materials are chemically altered i. e. production of steel, aluminum, petroleum.
