MGTA02H3 Chapter Notes - Chapter 6: Operations Management, Gantt Chart
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MGTA02H3 Full Course Notes
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Mgta02 operations providing the things that people want. The example of the world"s worst coffee shop demonstrates that when a business fails to delivers what it promises, it will lose customers and fail. Operations: the function of the business that transforms factors of production into the goods or services that customers want. Production operations: activities that turn inputs into tangible goods. Goods represent 20% of canada"s gdp and has been falling since the end of ww2. Service operations: activities that turn inputs into tangible services. Operations management: management of the creation of goods and services, and their satisfactory provision to the buyer. Service operations inputs tend to be people who provide help or expertise and the. Outputs are people"s needs that have been met. Several key areas where service operations differ from production operations. Goods are produced while services are performed this makes the provision of services more complex than the production of goods.
