MGTA35H3 Chapter -: Ten tips to improve communication
Document Summary
Succumbing to lazy talk: consists of clich s or repeated fillers, fix: imagine your words have value. Make speech more valuable by minimizing lazy speech. Creating dead end: we create dead ends by asking single-word answer questions, fix: ask open ended questions. Letting a subject pass: don"t let opportunities pass for a conversation, fix: if someone offers an opportunity, don"t just nod, ask follow up questions. Offering opinion as fact: stating your opinions as facts, fix: rephrase so that you let the other person know it"s your opinion. Trying to be charming: feeling like you have to constantly make jokes, fix: talk about plain, simple subjects. Forgetting body language: forgetting that body language matters and speaking without looking at the person, fix: look up from what you"re doing and make eye contact with the person you are talking to. Ending awkwardly: ending conversations with an excuse, fix: make the other person feel good before you say goodbye.
