MGTA35H3 Chapter : Module 1-3

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28 Jan 2012
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3 purpose: inform, request or persuade, build goodwill. What communication skills is integral to success? listen, read, interpersonal (networking), writing, working in groups. Myth: assistants will do all the writing reduction of support staff, mgrs do their own writing. Myth: accountants/engineer don"t need to write required to write memos, emails, reports, instructions. Myth: use phone need things in writing to keep records, convey imprt info, make self visible. What is intended results? how to make good impression? how to change. What is best environment for max. meaning transfer? (ie. face-to-face to resolve. Think creatively! conflict, quiet space to read complex info) to solve problems may need diff. way to approach/frame problem. Context (organizational, world) initial audience first to receive message, routes to others, may tell you to write message. One person can be in two roles (ex. boss is initial & gatekeeper)

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