MGTA35H3 Chapter Notes - Chapter Globe and Mail article: Body Language, Ion
Document Summary
Introverts can learn techniques to converse more comfortably. Good communication skills are needed in the workplace. Common communication pitfalls and tips on how to navigate around them in the workplace: succumbing to lazy talk. Lazy talk consists of clich s or fillers that we repeat so often, we don"t hear ourselves saying them. The fix imagine that your words have value, where vague and meaningless words are worthless, and specific, interesting words cost more. Make your speech more valuable by minimizing lazy speech: creating dead ends. If conversation doesn"t go back and forth, it serves little purpose. We create dead end questions that have single-word answer. The fix when engaging in small talk, ask open-ended questions that spark meaningful exchanges: letting a subject pass. People we chat with almost always offer an opening, conversationally speaking, but if you"re not look for these, an opportunity to go deeper may pass you by.
