Textbook Notes (378,598)
CA (167,188)
UTSC (19,212)
MGT (1,095)
MGTA36H3 (62)
J Howard (57)
Chapter 15

Speaking Your Way To The Top - Chapter 15

1 Page
67 Views

Department
Management (MGT)
Course Code
MGTA36H3
Professor
J Howard

This preview shows half of the first page. Sign up to view the full page of the document.
MGTC36 Speaking Your Way To The Top Chapter 15
Chapter 15: Questions and Answers
o This is your opportunity to shine and to clarify your ideas further
o Encouraging Questions
- ,IQRRQHZDQWVWRUDLVHDKDQG\RXFDQJRILUVWE\VD\LQJ³$TXHVWLRQ,DPXVXDOO\
DVNHGLV´
- This should encourage people to speak up after you, if no one asks questions, wrap up
your presentation
o Controlling Questions
- As the presenter, you will be able to schedule the Q&A session (before, during, or
after the presentation)
- For a training session or a sales presentation, questions may be taken during the
presentation
o Handling The Hostile Questioner
- Let them say whatever they want and you listen while they vent
- Paraphrase what they have just said and how they feel without being condescending
- Ask probing questions to find out what the real issue is
- Choose one of the following options:
³,NQRZZKDW\RXULVVXHVDUHQRZOHWPHUHVSRQG´
³/HW¶VORRNLQWRWKLVWRJHWKHUDIWHUWKLVSUHVHQWDWLRQKDVFRQFOXGHG´
o How To Respond To Questions
- When You Know the Answer
Good way to begin is to paraphrase the question or include it as part of the
answer
Good way to make sure you have answered the question is to ask if they have
any more questions
- :KHQ<RX'RQ¶W.QRZWKH$QVZHU
%HWUXWKIXOVD\³,¶PVRUU\,GRQ¶WKDYHWKHDQVZHDQGRIIHUWRJHWEDFNWR
them later
- The Stage Hog
If someone persistently asks you a relevant question, answer them and say
QLFHO\WKDWLW¶VWLPHWRJLYHVRPHRQHHOVHDWXUQ
If it is irrelevant, answer the first two questions then cut them off, offer to
answer after the presentation
o Conclude With A Memorable Statement
- 7KLVLVQ¶WKHFKDQFHIRU\RXWROHDYHDODVWLQJLPSUHVVLRQRQWKHDXGLHQFH
- Return to the original theme, revert to your closing statement, or talk about next steps
VKRXOGQ¶WEHOHQJWK\
www.notesolution.com

Loved by over 2.2 million students

Over 90% improved by at least one letter grade.

Leah — University of Toronto

OneClass has been such a huge help in my studies at UofT especially since I am a transfer student. OneClass is the study buddy I never had before and definitely gives me the extra push to get from a B to an A!

Leah — University of Toronto
Saarim — University of Michigan

Balancing social life With academics can be difficult, that is why I'm so glad that OneClass is out there where I can find the top notes for all of my classes. Now I can be the all-star student I want to be.

Saarim — University of Michigan
Jenna — University of Wisconsin

As a college student living on a college budget, I love how easy it is to earn gift cards just by submitting my notes.

Jenna — University of Wisconsin
Anne — University of California

OneClass has allowed me to catch up with my most difficult course! #lifesaver

Anne — University of California
Description
MGTC36 Speaking Your Way To The Top Chapter 15 Chapter 15: Questions and Answers o This is your opportunity to shine and to clarify your ideas further o Encouraging Questions - ,134430Z,398947,L80,K,34:.,3J41L789-8,L3J6:089L43,,2:8:,OO ,8N0L8 - This should encourage people to speak up after you, if no one asks questions, wrap up your presentation o Controlling Questions - As the presenter, you will be able to schedule the Q&A session (before, during, or after the presentation) - For a training session or a sales presentation, questions may be taken during the presentation o Handling The Hostile Questioner - Let them say whatever they want and you listen while they vent - Paraphrase what they have just said and how they feel without being condescending - Ask probing questions to find out what the real issue is - Choose one of the following options: ,N34ZZK,94:7L88:08,7034ZO0920708543 098O44NL3949KL894J09
More Less
Unlock Document


Only half of the first page are available for preview. Some parts have been intentionally blurred.

Unlock Document
You're Reading a Preview

Unlock to view full version

Unlock Document

Log In


OR

Don't have an account?

Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


OR

By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.


Submit