PMDB25H3 Chapter Notes - Chapter 1: Nonverbal Communication, Self-Awareness, The Sender
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Human relation skills sometimes referred to as interpersonal skills are
employed in both person and professional relationships.
It includes verbal and nonverbal communication
Technical skills (specialized) required to deliver and support professional
You must have a combination of the two.
Human relation skills are translated into social and therapeutic
communications when there is contact with persons seeking attention.
Social communication requires nonspecific professional skills
Ex/ Assisting an old man to remove his coat.
Therapeutic professional communication requires specific well-defined
Ex/ Telling someone how to get ready for an operation.
Therapeutic professional communication takes place between a person who
has a specific need and a person who is skilled in techniques that can
diminish that problem
As in human relations skills however, how you feel about yourself can
directly affect how successful you are in social and therapeutic
Genetic Influences – Even our gender influences perception
Economic Influences – Direct influence on perception
Spiritual and Moral Values
Models & Mentors –National Leaders, Parents, Teachers, Spiritual Guides.
They can be positive or negative but are likely to have a powerful influence
over a long period of time.
Self awareness is being aware of oneself as an individual. It includes the
beliefs a person has with respect to behavior.
It is the mental image of the self, and may be realistic or unrealistic
It is also unchangeable and affected by each of the influences previously
Self-awareness begins to form at a very early age and is well-established by
the age of 6.
While we cannot do much to change many of the things that influence our
lives, we can recognize their presence, evaluate their effect and begin to
initiate change as necessary.
One way to do this is through self-assessment.
The value of self-assessment is that it helps us determine who we are as seen
by self and others. It is a tool to illustrate both positive and negative
characteristics so that changes may be implemented.
Each of us has three selves living within one body
Ideal Self – The person we think we should be and would like to become.
Public Self – How we want others to see us (Our reputation)
Real Self – Inner, Natural self, authentic and spontaneous.
In order to have positive self-acceptance, there must be a congruency
between all three selves. All three must be balanced and there must be a
good feeling about each dimension
Communication is the sending and receiving of messages. Sometimes we are
aware and sometimes we are not. We are however always sending and
4 Basic elements involved in the communication cycle
2) Message & Channel or mode
3) A Receiver
4) 4) Feedback
The sender begins the cycle be creating or encoding the message.
Clear thought to send, choose words carefully.
The message is the content being communicated.
The 4 channels or modes of communication most pertinent in our everyday
3) Body Language
These may also be characterized as verbal and nonverbal communications
- Must decode the message by evaluating the communication.
- The primary sensory skill used in verbal communication is listening
- Occurs when both verify their perception of the message.
- May be verbal or non verbal
- It reveals to the sender if it was interpreted correctly and enhances
understanding by verifying and or clarifying any misunderstanding.
- Should be timely and relevant to the situation.
Mere spoken words however carry no message unless the words have
Ex/ Hearing someone talk Indian
The spoken word to have any meaning must be understood by all parties to
the communication (The 5 C’s)
1) Complete – All necessary info given
2) Clear – Understandable terms with eye contact
3) Concise – Does not include any unnecessary information
4) Cohesive - Logical and in order, don’t jump topics
5) Courteous – Don’t be mean or defenses will kick in
Body Language –Unconscious use of postures, gestures or other forms of
nonverbal expression communication.
Kinesics - Systemically study of the body and the use of its static and
dynamic position as a means of communication.
We learn nonverbal communication first, it is learned automatically, greatly
influenced in the culture in which we are raised.
70 % nonverbal, tone of voice communications 23% and 7% is actually
There are two key points to successful communication.
1) Must be congruency between the verbal and the nonverbal message
Human relation skills sometimes referred to as interpersonal skills are employed in both person and professional relationships. Technical skills (specialized) required to deliver and support professional medical care. You must have a combination of the two. Human relation skills are translated into social and therapeutic communications when there is contact with persons seeking attention. Ex/ assisting an old man to remove his coat. Therapeutic professional communication requires specific well-defined professional skills. Ex/ telling someone how to get ready for an operation. Therapeutic professional communication takes place between a person who has a specific need and a person who is skilled in techniques that can diminish that problem. As in human relations skills however, how you feel about yourself can directly affect how successful you are in social and therapeutic communications. Genetic influences even our gender influences perception. Models & mentors national leaders, parents, teachers, spiritual guides.