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PSYC37H3 (160)
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Chapter 8

Chapter 8

3 Pages
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Department
Psychology
Course Code
PSYC37H3
Professor
Bouffard

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Chapter 8: Interviewing Techniques
Reciprocal Nature of Interviewing
Interview is method for gathering data/information about individual
Involve mutual interaction whereby participants are interdependent- they influence each other
Akehurst: criminal suspects observed while being interrogated
oIf one participants in interview increased activity level, then activity of other participant
also increased
oReduction in activity by one triggered reduction in other
Heller: social facilitation: tend to act like models around us
Principles of Effective Interviewing
Some principles help facilitate conduct of almost any interview
Interview personal influence (degree to which one person can influence another) related to
interpersonal attraction (degree to which people share a feeling of understanding, mutual respect,
similarity, and the like)
Attitudes related to good interviewing skills include warmth, genuineness, acceptance,
understanding, openness, honesty, fairness
stress interview: interviewer deliberately induce discomfort or anxiety in interviewee
oDetermine how well individual functions in adversity & types of responses interviewers
should avoid
Judgmental or evaluate statements are particularly likely to inhibit interviewee
oJudgmental: evaluating thoughts, feelings, actions of another
oPut them on guard because we communicate message I dont approve of this aspect of you
Most interviewers should avoid probing statements, demand more information than interviewee
wishes to provide voluntarily
oSometimes probes are appropriate and necessary
Reassuring statement attempts to comfort or support interviewee, should always avoid false
reassurance
Keep interaction flowing
oOpen-ended questions give interviewee wide latitude in choosing topics they feel are
important
After open-ended question, interviewer remains quiet and let interviewee respond
oVerbatim playback: interviewer simply repeats interviewees last response, like transitional
phase, it generally leads to elaboration of interviewees previous response
oParaphrasing and restatement also interchangeable with interviewees responses
oSummarizing and clarification. Summarizing, interviewer pulls together in meaning of
several responses
Measure understanding or empathy with 5 point scoring system
oEach level in system represents degree of empathy
oHighest degree of empathy- 4 or 5, relevant primarily for therapeutic interviews
oLevel 3 represents various degrees of true empathy or understanding and may be used in
all types of unstructured or semistructured.
oLowest levels, 1 and 2 have no place in professional interview and should be avoided.
oLevel 1 bears little or no relationship to interviewees response
oLevel 2 communicates superficial awareness of meaning of statement. Individual who
makes level 2 response never quite goes beyond his or her own limited perspective
oLevel 3 is interchangeable with interviewees statement, minimum level of responding that
can help interviewee. Examples: paraphrasing, verbatim playback, clarification statements,
restatements
oLevel 4 and 5 adds significantly and provide accurate empathy
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Description
Chapter 8: Interviewing Techniques Reciprocal Nature of Interviewing Interview is method for gathering datainformation about individual Involve mutual interaction whereby participants are interdependent- they influence each other Akehurst: criminal suspects observed while being interrogated o If one participants in interview increased activity level, then activity of other participant also increased o Reduction in activity by one triggered reduction in other Heller: social facilitation: tend to act like models around us Principles of Effective Interviewing Some principles help facilitate conduct of almost any interview Interview personal influence (degree to which one person can influence another) related to interpersonal attraction (degree to which people share a feeling of understanding, mutual respect, similarity, and the like) Attitudes related to good interviewing skills include warmth, genuineness, acceptance, understanding, openness, honesty, fairness stress interview: interviewer deliberately induce discomfort or anxiety in interviewee o Determine how well individual functions in adversity & types of responses interviewers should avoid Judgmental or evaluate statements are particularly likely to inhibit interviewee o Judgmental: evaluating thoughts, feelings, actions of another o Put them on guard because we communicate message I dont approve of this aspect of you Most interviewers should avoid probing statements, demand more information than interviewee wishes to provide voluntarily o Sometimes probes are appropriate and necessary Reassuring statement attempts to comfort or support interviewee,
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