IRE260H1 Chapter Notes - Chapter 13: Asteroid Family, In-Group Favoritism, Organizational Conflict
31 Oct 2016
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Interpersonal conflict: process that occurs when one person, group, or organizational subunit frustrates the goal attainment of another. Conflict often involves antagonistic attitudes and behaviours. Occurs because: self-esteem (identifying successes with o(cid:374)e"s group and dissociation oneself from out-group failures boosts self-esteem and promotes comforting feelings of solidarity) Prevalence of intergroup bias suggests that organizations will have to pay special attention to managing relationships between those teams. When individuals are mutually dependent on each other, conflict potential increases: necessitates interaction between the two parties. Implies each party has some power over the other. Power: higher ups might not need assistance. Status: lower status are dependent on those of higher status is the norm, conflict rises more when higher status members are finding themselves controlled. Culture: clash between beliefs and values. Ambiguous goals, jurisdictions, performance criteria can lead to conflict. Differences in power are magnified when resources become scarce.
