RSM100Y1 Chapter 11: RSM 100 - Chapter 11 - Summary Notes
Document Summary
Rsm 100y chapter 11: producing goods and services. The power of a product to satisfy a human want; something of value. Time utility value by making a product available when needed. Place utility making an object available where consumers can buy it. Ownership utility satisfies want by being consumed/used. Form utility creates value by being in a useable form. Production managers: anyone who ensures that processes create value. Goods can be described in terms of the transformation technology required. Chemical process: goods are chemically altered (steel, aluminum, gas) Fabrication process: goods are physically altered (furniture, textiles) Assembly process: goods are put together (computer, car, cellphone) Transport process: moving of goods from one place to another. Clerical process: recording all the information of movements of goods. High-contact process: customer must be present for service to work (ttc) Low-contact process: customer doesn"t have to be there (car repair) Focus on performance: quality of goods vs. quality of customer satisfaction.
