RSM100Y1 Chapter 13: RSM 100 - Chapter 13 - Summary Notes
Document Summary
Rsm 100y chapter 13: increasing productivity and quality. Process of turning data into information which is useful to lots of people. Electronic information technologies: provides coordination and communication within the firm, speeds up transactions with other firms. Group ware system that allows people to communicate between pcs. An internal private network within a company that allows for communication. Extranet = limited external access to internal network. Mass-customization = large volume of products with choice of features. Existence of a virtual company = all based online, no office needed. Increases independence of workers and company (telecommuting) Increases management efficiency = access to all information at all times. Enterprise resource planning = large information system with all activities. Knowledge workers = workers who"s raw materials is information. Application of info processing for day-to-day business operations. Systems analysts work with users to learn and satisfy their needs. Programmers write software to tell pc what to do.
