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RSM100Y1 (431)
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Chapter 13

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Department
Rotman Commerce
Course
RSM100Y1
Professor
John Oesch
Semester
Fall

Description
Understanding Information Systems and Communication Technology [Chapter 13] Information Management  Information Manager: the manager responsible for the activities needed to generate, analyze, and disseminate information that a company needs to make good decisions  Information management: an internal operation that arranges the firm’s information resources to support business performance and outcomes  Main question mangers face is how to get useful info to the right people at the right time; managers often get too much data (raw facts and figures) than information o Information: a meaningful, useful interpretation of data Information Systems (IS): an organized method of transforming data into information that can be used for decision making  Managers must determine what info is needed then gather the relevant info then convert the data into info and then make sure that info gets to the right people Key users of Information Systems  Four different groups- top, middle, and first line mangers and knowledge workers (have all different info needs) o Top managers: need info to carry out long range planning for the entire organization, to assess the environment, and to improve overall performance o Middle managers: need summaries and analyses for setting intermediate and long range goals for the departments or projects under their supervision o First line managers: need info t oversee the day to day details of their departments or projects o Knowledge workers: need special info for conducting technical projects Types of information systems  Transaction processing systems (TPS): applications of information processing for basic day to day business transactions (are all routine business processes)  Systems for knowledge workers and office applications: support the activities of both knowledge workers and employees in clerical positions o System operations personnel: people who run a company’s computer equipment (ensure the right programs are run in the correct sequence etc) o Computer-aided design (CAD): computer analysis and graphics programs that are used to create new products o Computer-aided manufacturing (CAM): computer systems used to design and control all the equipment and tools for producing goods  Management information systems (MIS): systems that support an organization’s managers by providing reports, schedules, plans and budgets o Each managers info activities will vary according to their functional area  Decision support systems (DSS): an interactive system that locates and presents information needed to support the decision-making process  Executive support systems (ESS ) : a quick-reference, easy-access application of information systems specially designed for upper level managers  Artificial intelligence (AI): the development of computer systems to imitate human thought and behaviour o Systems that perform physical tasks, use thought processes, and learn o Expert system: a special form of artificial intelligence in which a program draws on the rules an expert in a given field ha laid out to arrive at a solution for the problem Information Technology  Information technology (IT): the various devices for creating, storing, exchanging, and using information in diverse modes, including visual images, voice, multimedia, and business data o Ex. Email, mp3s, cellphones, laptops Information technology and organizational processes  Better service through coordination of remote deliveries: wit access to internet, company’s activities can be worldwide  Leaner, more efficient organizations: fewer employees needed and simpler structures  Increased collaboration: among internal units and with outside firms is greater when firms use collaboration software and other IT communications devices  Improved global exchange: global reach of IT is enabling business collaboration on a wider scale (holds down cost, and maintains quality)  Greater independence of a company and workplace: many employees no longer work only at the office or the factory and not all company’s operations are performed at one location  Improved management processes: instantaneous information is accessible now and useful to all levels of management  Improved flexibility for customization: created new manufacturing capabilities that enable businesses to offer customers greater variety and faster delivery cycle o Mass-customization: producing large volumes of products or services, but giving customers the choice of features and options they want  Providing new business opportunities: developing new products, offering new services, reaching new clients etc  Improving the world and our lives: eg. IT in hospitals is very useful IT Building Blocks  The tools that make IT work are things like internet, email, networks, software etc The internet and other communication technologies  Internet: the gigantic network of networks that serves millions of computers; offers info to business, science and government, and provides communication among more than 170000 separate networks around the world  World wide web:
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