Textbook Notes (230,887)
CA (157,412)
UTSG (11,035)
Rotman Commerce (1,034)
RSM100Y1 (432)
Yu Wang (8)
Chapter 4

Chapter 4 Notes

4 Pages
109 Views
Fall 2010

Department
Rotman Commerce
Course Code
RSM100Y1
Professor
Yu Wang
Chapter
4

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CHAPTER 4: ANALYZING WORK & DESIGNING JOBS
Work Flow design : analyzes the tasks necessary for production of product or service
output of process : What is provided
activities involved
inputs
raw inputs
equipment
Human Resources
JOB ANALYSIS: process of getting detailed information about jobs by determining
tasks, duties and responsibilities.
Important for:
owork redesign
oworkforce planning
oselection
otraining
operformance appraisal
ojob evaluation
Work Oriented Job Analysis: focused on work results and listings of various
tasks performed to achieve them
Worker Oriented Job Analysis: focused on overall elements of the job and list
visual, interpersonal, sensory, intellectual and physical requirements
Gather information through:
Interviews
Direct observation (job shadow)
disadvantage: may alter behaviour
Structured questionnaires
preset questions
has to be easy to read / understand
Position analysis Question (PAQ)
focus on overall job behaviours
advantages: valid, reliable, easy to use, cost effective
disadvantages: worker oriented, difficult to read and
understand
Task inventory
work oriented surveys that break down tasks into their
component tasks
Functional Job Analysis:
what employee does& the outcome of that action
difference between what is done, and what is
accomplished
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Description
CHAPTER 4: ANALYZING WORK & DESIGNING JOBS Work Flow design : analyzes the tasks necessary for production of product or service output of process : What is provided activities involved inputs raw inputs equipment Human Resources JOB ANALYSIS: process of getting detailed information about jobs by determining tasks, duties and responsibilities. Important for: o work redesign o workforce planning o selection o training o performance appraisal o job evaluation Work Oriented Job Analysis: focused on work results and listings of various tasks performed to achieve them Worker Oriented Job Analysis: focused on overall elements of the job and list visual, interpersonal, sensory, intellectual and physical requirements Gather information through: Interviews Direct observation (job shadow) disadvantage: may alter behaviour Structured questionnaires preset questions has to be easy to read understand Position analysis Question (PAQ) focus on overall job behaviours advantages: valid, reliable, easy to use, cost effective disadvantages: worker oriented, difficult to read and understand Task inventory work oriented surveys that break down tasks into their component tasks Functional Job Analysis: what employee does& the outcome of that action difference between what is done, and what is accomplished www.notesolution.com
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