Textbook Notes (368,460)
Canada (161,892)
RSM100Y1 (431)
Chapter 13

chapter 13

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Rotman Commerce
Stojanovic Dragan

CHAPTER 13 UNDERSTANDING INFORMATION SYSTEMS AND COMMUNICATION TECHNOLOGYINFORMATION MANAGEMENT y Information Manager the manager responsible for the activities needed to generate analyze and disseminate information that a company needs to make a good decision y Information Management an internal operation that arranges the firms information resources to support business performance and outcomesraw facts and figures y Datay Information a meaningful useful interpretation of data Information Systems IS y Is an organized method of transforming data into information that can be used for decision making y IS managers must first determine what information is needed gather the relevant data convert that data into information and finally see that the information goes to those people who need it y The information that is supplied varies according to such factors as the functional areas in which people work and their management levels y Managers use IS to solve technical problems analyze management control and planning problems ie applying quality control standards to production comparing costs against budgeted amounts etc y SKUstockkeeping units Key Users of Information Systems y Four different groupstop middle firstline managers and knowledge workershave different information needs y Top managers need information to carry out longrange planning for the entire organization to assess the business environment and to improve overall company performance y Middle managers need summaries and analyses for setting intermediate and longrange goals for the departments or projects under their supervision y Firstline managers need information to oversee the daytoday details of their department or projects y Knowledge workers need special information for conducting technical projects Types of Information Systems y The IS is several systems that share information while serving different levels of the organization different departments and different operations y Several of the most wellknown and highly developed IS are discussed below
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