11.docx

4 Pages
62 Views
Unlock Document

Department
Rotman Commerce
Course
RSM100Y1
Professor
John Kloppenbord
Semester
Summer

Description
Service operations production activities that yield tangible and intangible service products Goods production production activities that yield tangible products Creating value through production Utility the power of a product to satisfy a human want something of valueTime utility that quality of a product satisfying a human want because of the time at which it is made availablePlace utility that quality of a product satisfying a human want because of where it is made availableOwnership possession utility that quality of a product satisfying a human want during its consumption or useForm utility that quality of a product satisfying a human want because of its form requires raw materials to be transformed into a finished productOperations or production management the systematic direction and control of the processes that transform resources into finished goodsProduction managers managers responsible for ensuring that operations processes create value and provide benefitsOperations process a set of methods and technologies used in the production of a good or a serviceOperation processGoodsproducing processes can be classified into 2 categories 1 Transformation technologyChemical processFabrication processAssembly processTransport processClerical process 2 Analytic vs synthetic processesAnalytic process any production process in which resources are broken downSynthetic process any production process in which resources are combinedServiceproducing processesHighcontact system a system in which the service cannot be provided
More Less

Related notes for RSM100Y1

Log In


OR

Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


OR

By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.


Submit