RSM219H1 Chapter Notes - Chapter 9: Frederick Herzberg, Job Satisfaction, Hawthorne Effect
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RSM219H1 Full Course Notes
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Physiological contract the set of expectations held by an employee concerning what he or she will contribute to an organization (contributions) and what the organization will provide the employee (inducements) in return. Human relations interactions between employers and employees and their attitudes toward one another. Job satisfaction the pleasure and feeling of accomplishment employees derive from performing their jobs well. Morale the generally positive or negative mental attitude of employees toward their work and workplace. Dissatisfied workers are far more likely to be absent due to: minor illnesses, personal reasons, a general disinclination to work. Turnover the percentage of an organization"s workforce that leaves and must be replaced. Motivation the set of forces that causes people to behave in certain ways. We will focus on three major approaches to motivation in the workplace that reflect a chronology of thinking in the area: classical theory and scientific management.
