Textbook Notes (369,205)
Canada (162,462)
RSM219H1 (136)
Chapter 1

Chapter 1 Management.docx

8 Pages
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Department
Rotman Commerce
Course Code
RSM219H1
Professor
Chris Boaird

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Description
Chapter 1 Producing Goods and ServicesBeginning and What Does Production MeanService Operations are production activities that make tangible and intangible service productsGoods Productions are production activities that make tangible products Tangible products are products that can be touched and seenProduction is the making of physical goods like automobiles toothpaste etcService sector managers focus more on providercustomer contact or human elementsThe Growth of Global OperationsSafer work conditions and better technology allows for better performance dataCreating Value through ProductionProduction has been replaced by operations which considers both goods and servicesOperations or production management Management is a system that directs and controls processes that transform resources in to finished goods and servicesThree key areas o1 Planning production through materials equipment labour and information o2 Scheduling operations to make efficient use of resourceso3 Controlling the work cost quantity and quality of productionProduction managers are ensures that operations processes create value and provide benefitsoProduction managers bring raw materials equipment and labour together under production plan Control schedule and work to produce amount requiredOperations process are methods and technology used in production of goods and servicesoOperations process involve transformation technology and the services are known as customer contactExample of an Input Transformation and Output in Production systemProduction system Farm each links from top to bottom
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