RSM219H1 Chapter Notes - Chapter 1: Toothpaste, Operations Management, Operations Plan
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RSM219H1 Full Course Notes
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Document Summary
Service operations are production activities that make tangible and intangible service products. Goods productions are production activities that make tangible products. Tangible products are products that can be touched and seen. Production is the making of physical goods like automobiles, toothpaste, etc. Service sector managers focus more on provider customer contact or human elements. Safer work conditions and better technology allows for better performance data. Production has been replaced by operations, which considers both goods and services. Operations (or production management) management is a system that directs and controls processes that transform resources in to finished goods and services. Planning production through materials, equipment, labour and information: 2. Scheduling operations to make efficient use of resources: 3. Controlling the work, cost, quantity, and quality of production. Production managers are ensures that operations processes create value and provide benefits: production managers bring raw materials, equipment, and labour together under production plan. Control schedule and work to produce amount required.
