RSM260H1 Chapter Notes - Chapter 4: Emotional Labor, Minsk National Airport, Job Satisfaction

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11 Oct 2012
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A collection of attitudes that workers have about their jobs. Facet satisfaction: the tendency for an employee to be more or less satisfied with various facets of the jobs. Overall satisfaction: indicator of a persons" attitude toward his or her job that cuts across the vaiour facets. Theory 1. discrepancy theory: job satisfaction stem from the difference between the outcomes wanted and the outcomes that are perceived to be obtained---- . Distributive fairness: the degree to which the outcomes they receive from organization are fair. Procedual fairness: the degree to which the decision-making procedure is fair. Outcome should: follow consistent procedure over time and across people; use accurate and unbiased information; allow two-way communicate; The degree to which people are treated with repect,dignity and kindess in interpersonal interaction. Note: procedual and interactional fairness and to some extent offset the negative effect of distributive unfairness. Emotion: intense,often short-lived feelings caused by a particular event. Moods: less intense, loger-lived, and more diffuse feelings.

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