RSM100Y1 Chapter Notes - Chapter 7: Strategic Planning, Middle Management, Job Satisfaction
Document Summary
Management: the process of achieving organizational goals through people and other resources. combine human and technical resources in the best way possible to achieve the company"s goals. Middle management includes general managers, plant managers, division managers, and branch managers: focus their attention on specific operations, products, or customer groups, develop detailed plans and procedures to carry out the firm"s strategic plans. Managers at every level in the management hierarchy use three basic types of skills: technical, human, and conceptual. All managers must acquire these skills, but the importance of each skill changes at each management level. Technical skills are the manager"s ability to understand and use the techniques, knowledge, tools, and equipment of a specific department or area of study. Human skills are interpersonal skills that help managers to work effectively with people. Include the ability to communicate with, motivate, and lead employees to complete their assigned activities.
