RSM100Y1 Chapter 8: Chapter 8 notes (book + slides)

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3 Jan 2011
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Performance management: ensuring that the employee"s activities match the organizations goals. Performance appraisal: measurements of specific areas of an employee"s performance. Purposes of performance management: strategic purpose, link behaviour of employee with organization"s goals. take corrective measures: administrative purpose, how organization uses system to provide information for day to day decisions regarding, salary, benefits, recognition programs, employee retention, hiring, layoffs, developmental purpose, basis for improving competencies. Identify areas of improvement for all employees through feedback. Task performance: behaviours that contribute to the production of goods or provision of services. Citizenship performance: behaviours that contribute to the organization"s goals by positively influencing its social and psychological environment. Counterproductive performance: voluntary behaviours that harm the well- being of the organization. Validity: does it measure what its intended to measure (see chart) Reliability: inter-rater reliability: consistency of results among different testers, test retake reliability: consistence of results over time. Fit with strategy: aim for behaviours aligned with company strategy.

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