RSM100Y1 Chapter 10: Chapter 10 notes

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Employee behavior the pattern of actions by the members of an organization that directly or indirectly influences the organization"s effectiveness. Performance behaviors the behaviors directly targeted at performing a job. Organizational citizenship provide positive benefits to the organization but in more indirect ways. an employee who works late and takes time to help newcomers is a good organizational citizen. Counterproductive behaviors behaviors that detract from organizational performance. Absenteeism occurs when an employee does not show up for work. Turnover the percentage of an organization"s workforce that leaves and must be replaced. Individual differences physical, psychological, and emotional attributes that vary from one person to another. Personality the relatively stable set of psychological attributes that distinguishes one person from another. agreeableness is a person"s ability to get along with others. conscientiousness refers to the number of things a person tries to accomplish.

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