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Chapter 9

RSM100Y1 Chapter 9: Chapter 9


Department
Rotman Commerce
Course Code
RSM100Y1
Professor
Michael Szlachta
Chapter
9

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Chapter 9: Top Performance through Empowerment, Teamwork, and
Communication
Empowering Employees
Empowerment:
giving employees shared authority, responsibility , and decision-making with their
managers
uses the brainpower of all workers to find better ways of doing their jobs, serving customers,
and achieving organizational goals
frees managers from hands-on control of workers
motivates workers by adding challenges to their jobs
gives workers a feeling of ownership
Sharing Information and Decision-Making Authority
one of the most effective ways to empower employees is to keep them informed about the
company's financial performance
sometimes companies post financial information on their websites for employees to view, but a
drawback is that private company information may reach competitors
second way that companies empower employees is by giving the broad authority to make
decisions that carry out a firm's vision and its competitive strategy
Linking Rewards to Company Performance
companies offer worker ownership in two ways:
Employee Stock Ownership Plans
ESOPs benefit employees by giving them stock ownership in their companies
when ESOPs are used for retirement funds, they must follow government regulations
designed to protect pension benefits
ESOPs have one danger, if the majority of an employee's retirement funds are in company
stock and the value falls dramatically the employee may lose financially
Stock Options
the rights to buy a specified amount of company stock at a given price within a given time
period
in an ESOP, the company holds stock for the benefit of employees, in stock options,
employees can own the stock themselves if they choose to exercise, or use, their options
by purchasing stock
options were once limited to senior executives and members of the board of directors, but
some companies now offer stock options to all employees
Teams

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a team is a group of people with certain skills who share a common purpose, approach, and
performance goals
all team members hold themselves responsible and accountable for reaching their objectives
widely used in business and in many not-for-profit organizations
2/3's of the firms use
work teams
relatively permanent groups of employees with complementary skills who perform the
day-to-day work of organizations
in contrast to work teams, a
problem-solving team
is a temporary combination of workers who gather to solve a specific problem
after this problem is solved, the team is no longer needed and is disbanded
work teams are permanent groups designed to handle any business problem that arises,
but problem solving teams have specific missions
a self-managed team
is a work team that has the authority to decide how its members will complete their daily
tasks
a self managed team works most effectively when it combines employees with a range of
skills and functions
members are cross trained to perform each other's jobs as needed
Cross functional team
is a team made up of members form different function, such as production, market, and
finance
usually work on specific problems or projects, but they also serve as permanent work
teams
Virtual teams
are groups of geographically or organizationally separated co-workers who use
telecommunications and information technologies to accomplish an organizational task
because they use e-communication, members of virtual teams rarely meet face to face
main advantage is their flexibility, employees can work with each other regardless of
physical location, time zone, or their organizational relationship
because of their very nature, virtual teams that are scattered across the globe can be
difficult to manager
firms that are committed to virtual teams believe that the benefits outweigh the
drawbacks
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Team Characteristics
Team Size
teams can range in size from 2-150 people, most teams though, have fewer than 12 members
research shows that teams achieve their best results with six or seven members, a group of this
size is big enough to benefit from a variety of diverse skills, yet small enough that members can
communicate easily and feel part of a small and supportive group
Team Level and Team Diversity
Team level
:
is the team's average level of ability, experience, personality, or any other factor
businesses consider team level when they need teams with a particular set of skills to do
their jobs well
represents the average level or capability on a team
Team Diversity:
represents the team's differences in ability, experience, personality, or any other factor
strong teams have talented members, as shown by their team level
they also have members who are different in terms of their ability, experience, or
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