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Chapter 4

Chapter 4 Moral Mazes Notes

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Moral Mazes
Chapter 4
-Fictions exist among managers as to how they believe the decision process
-Managers are subject to the same discipline, systems of control and evaluation
than the people they impose them upon
-Many managerial decisions are routine and based on well established norms
-Decision making is rarely individual because the blame is better distributed
amongst a collective
-Decision making clues are found by “looking up and looking around”
-Middle management is the sector most paralyzed by decision making having more
agency, a longer leash but likely little framework with which to make decisions
oNot the case with senior management
They have framework – comes with time
-satisfactory” is a socially determined judgement
-Managers are short sighted because of
othe troubling state of the economy and the focus on short term profit as
well as
oThe structure and pace of their workday (Regimented, Full and Fast)
-Managers run from blame as hard as they can at all times
-Acceptance of blame can be an act of loyalty
-Corporate structures diffuse responsibility
-Freedom at the top comes at the expense of freedom at the bottom
-There is no attempt to track responsibility within corporate organization because a
written record would likely be applied to top executives.
-Good managers milk their subordinates demanding all the resources they can
oA good manager also know how to outrun his mistakes
Diffuse responsibility
-Sometimes the ball drops and responsibility needs to be taken leading to a big
purge. This is the result of long standing histories of passing the buck, diffusing
responsibility and outrunning mistakes.
-Deep emotional havoc exists inside the managers during this time
-For few seem outside the grasp of blame and responsibility
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