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soc article notes .doc

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Stephen Reid

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page 135: - the differences paralegals faced in expectations was due to gender differences in emotional labour - Women in emotional labour in terms of care - Paralegals are to care for their bosses but both men and women have different ways of dong so - women tend to be overtly engaged with their job by displaying warmth and care while men are polite with neutral behaviour in terms of care being distant. This behaviour is termed by Hochchild - surface acting - surface acting- acting as if one has a feeling through facial display, body movement, or tone of voice - men do surface acting by presenting a particular face or by turning down the volume while women Hochschild calls do deep acting - deep acting- actually evoking the feeling itself - however Hochschild says that many women are not always feeling what they are displaying - men could get away with being polite instead of being nice and bowing out of the caretaking, but women could not - in the case of Karen who acted like a men in the paralegal profession being just polite. However, she was not given a raise since her manager thought that she was uncooperative and her working relation was lacking - women paralegals were aware of this gender division of labour and how it affected them psychologically and complained about their bosses expectation of them having to be like their mother - however most women did engage in the emotional labour at some point since and women like Karen were only 10% and 50% of women went through of the mothering expectation but complained while doing it, and than at the end of the continuum there women who were plain nice - why do some women feel compelled to perform this aspect of emotional labour and others do not? : Structurally female dominated jobs like paralegal demands specific types of emotional labour from women. Not only are women expected to be deferential and carry out care tacking but also they are expected to be cheerful, reassuring, and attentive to the moods and feelings of others. Women must perform such emotional labour if they intend to keep their jobs and if they do not they are deemed to have bad working relations. Thus, women comply with feeling rules because they cannot afford to do otherwise if they entered this occupation to stay - structural argument: his entails the gendered constraints women in paralegals face and suggests economic incentives for women to comply with the feeling rule - however reliance on structural explanation denies the agency to social actors that is also observed - it assumes that legal assistants are forced to perform emotional labour so to improve this we will focus on the behavioural component - behavioural component: women perform different kinds of emotional labour -according to Zimmerman their is a way of acting that is consistent with their notions of gender appropriate behaviour - the feminized structure of paralegal work sets gender limits on women's
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