MGMT 1000 Chapter Notes - Chapter 2: Active Listening, Soft Skills, Nonverbal Communication
2 Feb 2016
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Document Summary
Soft skills: technical skills in your field, oral and written communication, active listening skills, appropriate non-verbal behavior, proper business etiquette. Long-term success depends on how well you communicate with your boss, co-workers, and customers and whether you can be an effective and contributing team member. Better decisions: decisions are generally more accurate and effective because group members contribute different expertise and perspectives. Faster response: when action is necessary to respond to competition or to solve a problem, small groups and teams can act rapidly. Increased productivity: because they are often closer to the action and to the customer, team members can see opportunities for improving efficiency. Greater buy-in: decisions arrived at jointly are usually better received because members are committed to the solution and are more willing to support it. Less resistance to change: people who have input into decisions are less hostile, aggressive, and resistant to change.
