Anthropology 2245F/G Chapter Notes -Irrfan Khan, Sociolinguistics, Keith H. Basso

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JANUARY 24, 2014
CHAPTER 46 – COMMUNICATION OF RESPECT IN INTERETHNIC SERVICE
ENCOUTNERS: Benjamin Bailey
-ideology: links notions of power and politics to questions of how people regard the very
nature of language
-conflict between Korean shopkeepers and African American customers was a widely
documented problem since the 1980s
Respect
-cultural differences in the use of such contextualization cues (sounds to global framing
of activities) can lead to misunderstandings in intercultural communication
-behaviour that seems to be lacking in respect is often interpreted as threatening
-involvement = positive politeness phenomena & restraint = negative politeness
phenomena
-restraint politeness: being reserved, not asking too much of the other person
Methods
-13 stores, 3 cities, cameras and store clerk transcripts
Service Encounter Interaction
-two types of service encounters
1. Socially minimal
2. Socially expanded
-Basic service encounter
greeting > business exchange > closing of the encounter
Service Encounters Between Koreans
-most Korean-Korean encounters display the same impersonal talk patterns that they
have with the African Americans
-however his apparent resistance to engagement is the type of behaviour that AA find
insulting
-idea of communicating without talk in present in two important religious traditions in
Korea (Buddhism and Confucianism), reading and writing over speaking
Service Encounters Between Koreans And AA
-AA treat the encounter as a social time for small talk
Conclusion
-AA see the Koreans avoidance of involvement as the arrogance of racism
-Koreans see the AA stress in interpersonal involvement as a sign of selfishness
-interethnic tensions: miscommunication due to cultural an linguistic differences. Socio-
historical conditions (social, economic and racial inequality) clear sources of tension
between Koreans and AA
-the study of face-to-face interaction between groups can hopefully lessen these
differences in communication patterns
CHAPTER 47 – ON MOTHER AND OTHER TONGUES; SOCIOLINGUISTICS,
SCHOOL AND LANGUAGE IDEOLOGY IN NORTHERN INDIA: Chaise LaDousa
-24 languages are recognized as national languages in India
-Hindi main language, descendent from Sanskrit
-complicated view of the complexity of the linguistic situation in the famous Holy City
Banaras
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