Business Administration 2295F/G Chapter Notes - Chapter 9: Tacit Knowledge, Explicit Knowledge, B. F. Skinner
16 Jun 2016
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Learning- a relatively permanent change in an employee"s knowledge or skill that results from experience. Decision making- the process of generating and choosing from a set of alternatives to solve a problem learning has a signi cant impact on decision making > more learning, more accurate decisions. It takes most employees anywhere from three months to a year to perform at a satisfactory level. Expertise- the knowledge and skills that distinguish experts from novices. Research shows that the differences between experts and novices are almost always a function of learning, contrary to the more popular view that intelligence or other innate differences make the difference. Although learning cannot be directly seen or observed, we can tell when people have learned by observing their behaviours, and it is changes in those behaviours that can be used to show that learners are gaining knowledge. Employees learn two basic types of knowledge: explicit knowledge, tacit knowledge.
