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2169- white collar.docx

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Western University
English 2017
Joel Faflak

Last Class: Al Contracto: film watched in class, get is from sociology or online „ ▯ What is white-collar work? Cleaner, office work, less physically active.Any type of work that isn’t blue collar, clerical, admin sales, managerial ▯ How many Canadian work in white-collar work? 33% of working population in white collar, ▯ What historical trends led to the rise of white-collar work? „▯ Bureaucratization: idea of formalization and rationalization „▯ Rationalization: the rise of more formal work places - formalization, all of which created the rise of white collar 1. CLERICAL WORK: • „▯ Occupations:Accounting and related clerks, banking, insurance and other financial clerks, general clerical occupations, finance and insurance administration, office equipment operators, payroll clerks, secretaries, recorders and transcriptionists, shippers and receivers • „▯ What are the main characteristics of clerical work? o On a hierarchy, the clerical work are at the bottom of the organizational hierarchy, as a result education doesn’t tend to be very high (for example, highschool, and some kind of college) now, you have to , education in terms of skill is often limited, maybe because its female dominated because it is overshadowed , it is female dominated, lower earnings the prospect of these jobs are being limited, declining trends in terms of clerical work • „▯ What do clerical workers do? o Due to low education and skill, there tasks are narrower, for example admin tasks like record keeping, correspondence, customer service, processing and forming documents, conception and execution (they do little conception and more execution, b/c told what to do) • „▯ How does clerical work differ from blue collar labour? o Engaging in physical and mental labour, clerical work is emotional labor as well (more generally service work), employers purchase there labor, energy and skill and social personalities (physical and appearance, demeaner) employers manage, monitor and control the social skills, b/c representing the boss (first voice on the phone, first person you see) o Social personalities (appearance, demeanor and personality) vs. labour, energy and skill EMOTIONAL LABOUR: Arlie Hocschild „▯ Definition: very different from manufacturer labour, emotional labour has value associated with it. In clerical work your emotional style is part - in clerical work your emotional style is part of offering the service - most service workers don’t enjoy it „▯ Physical/mental labour vs. Emotional labour: compare the two white collar, also adds emotional (3 type) • E.g. Smiling: perfect example of emotional labour, no fake smiles (flight attendant) have to be really happy to serve the customers, using emotional labor to make customers happy and increase productivity, profit (ex.subway in UCC, smiling sells subs) • The management of feeling to create a publically observable facial and bodily display that is sold for a wage workers emotions - ex. Flight attendant: physical (handing out drinks), mental (getting ready, explaining emergency landing, emotional (to create and contain peace of mindArlie Hocschild ▯ Transmutation: how managers use emotional labor to control workers and generate profit (commercialization of emotions „▯ The commercialization of emotions : for profit transactions instead of personal interaction, more work base, emotion as a labor people engage in, has to be created PERSONALITY MANAGEMENT: everything is controlled, control something that’s intrinsic to them - control how you dress, your emotions, open not threatening image (flight attendant), presentation of self • „▯ Workers are required to be “friendly, helpful, tactful, and courteous at all times” (Mills, 1951: 183-184). o Portray standard way to deal with others, stereotypical way, have to be managed • „▯ Management Strategies: strategic friendliness(they encourage to be nice polite, friendly), scripted interactions(codes of how you interact with clients, you don’t deviate from script to control personality management), like body posture, demeanor, eye contact, how to deal with emotions and personality, routine work and limit autonomy (prevents from deviation) ex. Bombing in boston, hotel staff is calm while everyone else isn’t • „▯ Consequences - Personality management >> emotionally, physically and psychologically exhausting, one’s work interactions become distant from one’s own, and interactions become depersonalized. Two types of personalities HOW HAS TECHNOLOGICALAND ORGANIZATIONAL CHANGEAFFECTED CLERICAL WORK OVER TIME? • „▯ Decline in clerical workers: emergence in technology, the growth of telephone (not a person, automated), email (edit process), the physical paper and labor is reducing, „▯ Example • „▯ Change in the nature of clerical work, „▯ there has been a change in the nature of the work : Less monotonous, more complex, and more controlled „     ▯ Electronic Panopticon : idea of enhancing survelliance, knows when your on the phone, where you are, on the computer, • „▯ Great work demands. Great surveillance. More stress. now people are doing it themselves, own faxes and emails, greater survelliance and more stress, increase demand, increased stress 2. ADMINISTRATION, SALESAND TECHNICALWHITE-COLLAR WORKERS: • „▯ Occupations? • „▯ What are the varying characteristics of white collar jobs in the middle of the organizational hierarchy? o These people fal
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