Management and Organizational Studies 1021A/B Chapter Notes - Chapter 4: Programmed Learning, Total Quality Management, Job Performance

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 1021A/B
• Professor: Maria Ferraro

Document Summary

Organizations often compete on competencies - the core sets of knowledge and expertise that give them edge over competitors. As individuals learn (human capital increases) the organization has the potential to learn. Only through individual that the organization gains knowledge. Orientation: formal process of familiarizing new employees with the organization, their jobs, and their work unit and embedding organizational values, beliefs, and accepted behaviors. Training: the acquisition of skills, behaviors, and abilities to perform current work. Development: the acquisition of skills, behaviors, and abilities to perform future work or to solve an organizational problem. All three has vital role is strengthening human capital in organization. Rapidly changing technologies require employees to continuously hone their competencies to cope with new processes and systems. Carefully designed program can be key lever in attracting and retaining key competencies that keep the organizations competitive advantage. Jobs that require little skill are being replaced by jobs that require technical, interpersonal, and problem solving skills.