MOS 3321 Chp 6

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Management and Organizational Studies
Management and Organizational Studies 1021A/B
Beth Lee

Chapter 6: Personality Personality: A person’s unique psychological makeup, which consistently influences the way the person responds to his or her environment • Personality has proven to be difficult to apply in a marketing context, in part because people’s personalities are often situational-specific rather than stable. Lifestyles: Patterns of consumption reflecting a person’s choices of how he or she spends time and money. • A person’s self-concept, ethnicity, social class can all be used as the raw ingredients to build a unique lifestyle. Aspects of the Freudian Theory: The Id: System in the mind which operates according to the pleasure principle. • Maximize pleasure and avoid pain • Immediate gratification • “Party Animal” of the mind The Superego: Counterweight to the Id. • Essentially the conscience • Works to prevent the Id from seeking selfish gratification The Ego: System that mediates between the two other system according to the reality principle. • Gratifies the Id in a way that will be acceptable to the outside world • Occurs at an unconscious level Motivational Research: Motivational Research: Largely based on psychoanalytical (Freudian) interpretations, with a heavy emphasis on unconscious motives. • Uses in-depth interviews. • Few Participants with deep questions vs. Many participants with general questions • Criticisms: o Too manipulative (too good) o Lacks validity since interpretations are subjective and indirect (not good) • Benefits: o Cost Effective: Interviewing and data-processing costs are very minimal o Providing insights: Helps develop marketing communications o Intuitive sense: Some findings seem intuitively plausible after the fact. (Ex, Coffee is associated with companionship) Neo-Freudian Theories Neo- Freudian Theories are based off social relationships. Our social environment affects how our personality develops. Horney’s CAD Theory: • C = Compliant Individual – Desires to be loved, wanted, appreciated • A = Aggressive Individual – One who moves against others • D = Detached Individual – One who moves against others Jung’s Archetypes: Developed using the central theory of collective unconscious, which is a storehouse of memories inherited from our ancestral past. • These shared memories create archetypes. (Ex. People may exhibit a fear of the dark because their ancestors had good reason to exhibit this fear) • Archetypes involve themes, such as birth, death or the devil that appear frequently in myths, stories and dreams • The BrandAsset Archetypes: This was developed by the BrandAsset Valuator group in 2000 to measure brand personality. The personality is then determined to be healthy or unhealthy in conjunction with the BAV Brand Health measure. Trait Theory Trait Theory focuses on the quantitative measurement of traits, or the identifiable characteristics that define a person. Traits relevant to consumer behaviour: • Innovativeness: The degree to which a person likes to try new things o Value being different, open minded and need stimulation • Materialism: The amount of emphasis place on acquiring and owing products o Value possessions, status, showing off o Materialists believe TV commercial products are more realistic • Need for cognition: The degree to which a person likes to think about things o Enjoy products with learning curves and mastery o Respond more favorably to written ads and are less affected by message framing • Self consciousness: The degree to which a person deliberately monitors and controls the image of self projected to others. Idiocentrics: Have an individualist orientation Allocentrics: Have a group orientation. By comparison, idiocentrics are more likely to: • Be more satisfied • Eat less healthy foods • Spend less time in the kitchen • Be workaholics • Travel often. Problems with Trait Theory: There has been mixed success at best with the use of standard personality-trait measurements to predict product choices. Some of the reasons for its failure include: • Many of the scales are not sufficiently valid or reliable • Personality tests are often developed for specific populations • Tests may not be properly administered • The researchers often make changes to adapt the instruments to their own situation • Many trait scales are intended to measure gross, overall tendencies Brand Personality Brand Personality: A brand personality is a set of traits people attribute to a product as if it were a person. (Ex. Jolly Green Giant, Mr. Peanut) Brand Equity: The extent to which consumers hold strong, favourable, and unique associations with a brand. • Refers to our feelings about a brand’s personality. • Explains why people are more willing to seek out a branded product vs. a generic one. Aninism: The practice whereby inanimate objects are given qualities which make them seem alive. There are two levels of animism • Level 1: The object is believed to be possessed by the soul of the being. A brand may be strongly associated with a loved one. (Grandmother always served Kraft blueberry jam) •
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