Management and Organizational Studies 2181A/B Chapter Notes - Chapter 16: Total Quality Management, Organization Development, Learning Organization

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Victoria Digby

Document Summary

Institutionalize a change: change becomes a permanent part of the organization system, a social fact that persists over time despite possible turnover by members who originally experienced the change. Organizational development: a planned, ongoing effort to change organizations to be more effective and more human by using knowledge of behavioral science to foster a culture that contains self- examination and readiness for change. Team building: aimed to increase work team"s effectiveness by improving members"s interpersonal processes, goal & role clarification. Survey feedback: collection of data from organizational members and provision of feedback about the results. Total quality management: a systematic attempt to achieve continuous improvement in the quality of an organization"s products/services. Organization processes: activities or work that have to be accomplished to create outputs that internal or external customers value; e. g. redesigning a product. Diagnosis: systematic collection of info relevant to impending organization change. Change agents: experts in the application of behavioural science knowledge to organizational diagnosis and change.