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Western University
Management and Organizational Studies
Management and Organizational Studies 2181A/B
Corrine Walsh

Chapter 2: Personality & Learning What Is Personality? - Personality: the relatively stable set of psychological characteristics that influences the way we interact with our environment, & how we feel, think, & behave o Our personal style of dealing with the world o Which is reflective in the distinctive way people react to others, situation, & problems - Comes from genetic predisposition & our learning history - Susceptible to change through adult learning experiences - People have a variety of personality characteristics Personality & OB - Dispositional approach(initial thought): stable individual characteristics influence peoples attitudes & behaviors o People are predisposed to behave in certain ways - Situational approach: characteristics (e.g., rewards & punishment) in the work environment influence peoples attitudes & behavior - Two approaches= person-situation debate - Interactionist approach/ interationsism (current approach): OB is a function of both dispositions & situations o Weak situations: its not always clear how a person should behave o Strong situations: theres clear expectations for appropriate behavior o Personality has most impact in weak situations because theres loosely defined roles, rules & weak reward & punishment contingencies o Key concept is fit: putting the right person in the right job, group or organization & exposing different employees to different management styles - Reasons for renewed interest in personality research in OB: o New advances in adequate measurements & trends in organizations Ex. of potential contribution of personality Increased emphasis on service jobs with customer contact Concerns about ethics & integrity Contemporary interest in teamwork & cooperation o Development of a framework of personality characteristics known as the Five-Factor Model (Big Five) Makes it easier to understand & study the role of personality in OB - Five-Factor Model (FFM): consists of five basic dimensions that describe personality Sociable, Talkative EmotioStable,bility AgTolerant,ss ConDependable,ess OpenneCurious,perience vs. Confident Cooperative Responsible Original Withdrawn, vs. vs. vs. vs. Shy Depressed, Cold, Careless, Dull, Anxious Rude Impulsive Unimaginative- Extraversion: extent to which a person is outgoing vs. shy o High extraverts enjoy social situations while low extraverts (introverts) avoid them o Important for jobs that require interpersonal interaction such as sales & management - Emotional stability/ Neuroticism: degree of emotional control o Important for all jobs & high scorers on emotional stability are likely to have more effective interactions with co-workers & customers o While low scorers (with high neuroticism) job performance is likely to suffer - Agreeableness: extent of being friendly & approachable o Important for jobs requiring interaction & involve helping, cooperating, teamwork, & nurturing others - Conscientiousness: degree of being responsible & achievement-oriented o High scorers likely to perform well on most jobs - Openness to experience: extent of thinking flexibly & being innovative o High scorers do well in jobs related to learning & creativity - Dimensions are relatively independent, therefore you could be higher or lower in any combination of dimensions - Tend to hold up well cross-culturally & theres evidence of a genetic basis - Dimensions that best predict job performance depend on the occupation - Research: - Research has found that the
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