MOS 4410 - Chapter 4 and 5 Video Summaries.docx

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Management and Organizational Studies
Management and Organizational Studies 4410A/B
Raymond Leduc

The New Science of Human CapitalJohn BoudreauoEmphasizes in his work to improve quantity or quality of talent in an organization1Where talent has the biggest impact2How to improve quantityquality of that talentoHow we compete What makes us different How do we protect that different and create valueoWheres the bottleneck If you have resources is it about getting more or protecting themoDisney Land surprising and delighting customers They say one thing that needs to be improved is waiting in lineSo the talent that is most pivotal is the one waiting in line Characters Mickey Mouse is the face of the franchise How much difference would we make in improving the performance of Mickey Mouse as opposed to the performance of some other talent groupSweepers at Disneyvery important but not pivotalmay not need a lot of performance talent Aim performance incentives where performance matter like customer serv
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