Management and Organizational Studies 1021A/B Chapter Notes - Chapter 5: Needs Assessment, Programmed Learning, Employee Engagement

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 1021A/B
• Professor: James O' Brian

Document Summary

Critical to success is organization"s ability to ensure its people learn, grow & develop. Orientation: formal process of familiarizing new employees with the organization, their jobs & their work unit & embedding organizational values, beliefs & accepted behaviours. Training: the acquisition of skills, behaviours & abilities to perform current work. Development: the acquisition of skills, behaviours & abilities to perform future work or to solve an organizational problem. Changing technologies require employees to hone knowledge, skills & abilities (ksas) Key lever in attracting & retaining key competencies for competition. Trends toward empowerment, total-quality management, teamwork & international business. Primary goal is to contribute to organizational goals. Fads, fashions & whatever the competition is doing are often the wrong main drivers of training agenda. A systems approach to training should be used: needs assessment, program design, training delivery, evaluation of training. Training refers to orientation & development as well.