MOS Chapter 1 Notes
Line manager is the key link between the employee and the organization
HR professionals help support the line managers
HR primary goal: help equip the line manager with the best people practices that the
organization can be successful
Globalization: moving local/regional businesses into global marketplace
When managers decide to }go global”, must look at geographies, cultures, laws, and business
Labour costs are the largest expenditure
Downsizing: planned elimination of jobs (takes a while to realize savings)
Outsourcing: hiring someone outside the company to perform internal tasks
o E.g. hire accounting fire to manage finances
Outsourcing used to increase flexibility and lower overhead costs
Employee leasing: employees are let go and then hired by a leasing company that contracts back
with the original company
Since technology has advanced, the skills required to be successful have changed
HRIS: technology system that provides data for purposed of control and decisions making
IT (information technology) can provide a data and communications platform that helps HR link
and leverage the firm’s human capital to achieve a competitive advantage
3 ways IT influences HRM: operation impact, enhancing services to managers and employees,
the internet revolutionized our ability to access and use information
TQM (total quality management): management philosophy that focused on understanding
customer needs, doing things right the first time, and striving for continuous improvement
Six sigma: translate customer needs into a set of optimal tasks that are performed in concert
with one another (can guide a business toward innovative solutions that save money, can be
used for internal processes that deal with internal customers)
ISO 9000: worldwide quality standards program (product design and delivery)
ISO 14000: focuses on standards for environmental management
Benchmarking: finds the best practices in other organizations that can be brought to a company
to enhance performance
World population is increasing, natural resources are declining, and the climate is changing
Human capital: individuals knowledge, skills, abilities that have economic value
Managers are key in helping the organization maintain and develop its human capital
Managers must develop human capital to spread I through the organization
Core competencies: sets of knowledge capabitilites (e.g. focus on customer)
Talent management: leveraging competencies to achieve high organizational performance
Types of planning (pg. 20)
TRIEC and ALLIES make sure immigrants have employment opportunities
Baby boomers competitive, optimistic, respond well to hierarchy
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