Management and Organizational Studies 2181A/B Chapter Notes - Chapter 9: Tacit Knowledge, Reinforcement, Achievement Orientation

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Kyle Cameron

Document Summary

Learning relati(cid:448)el(cid:455) per(cid:373)a(cid:374)e(cid:374)t (cid:272)ha(cid:374)ge i(cid:374) a(cid:374) e(cid:373)plo(cid:455)ee"s k(cid:374)o(cid:449)ledge or skill that results fro(cid:373) experience. Has a significant impact on decision making more an employee learns, the more they offer. Decision making process of generating and choosing from a set of alternatives to solve a problem. The more knowledge and skills an employee possesses, the more likely they are to make accurate decisions. Takes employees anywhere from 3 months to a year to perform at a satisfactory level from experience. Expertise knowledge and skills that distinguish experts from rookies: differences between experts and rookies is almost always a result of experience. Explicit knowledge knowledge that is easily communicated and available to everyone: e. g. written manuals. Tacit knowledge knowledge that can only be learned through experience: estimated that 90% of knowledge contained in organizations is in tacit form, (cid:862)i(cid:374)tuitio(cid:374), skills, i(cid:374)sight, (cid:271)eliefs, (cid:373)e(cid:374)tal (cid:373)odels, pra(cid:272)ti(cid:272)al i(cid:374)tellige(cid:374)(cid:272)e(cid:863) (table 9-1) ** Reinforcement various methods to induce desirable or reduce undesirable behaviours in employees.