Management and Organizational Studies 2181A/B Chapter Notes - Chapter 9: Explicit Knowledge, Reinforcement, Knowledge Transfer

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Hayden Woodley

Document Summary

Learning: reflects relatively permanent changes in an employees knowledge or skill that result from experiences. Explicit knowledge: the ki(cid:374)d of i(cid:374)fo(cid:396)(cid:373)atio(cid:374) you"(cid:396)e likely to thi(cid:374)k a(cid:271)out (cid:449)he(cid:374) you pi(cid:272)tu(cid:396)e someone sitting down at a desk to learn. This information is easily communicated and available to everyone. If you can put the info in a manual or write it down, it is explicit. Tactic knowledge: employees can typically learn only through experience. Not easily communicated: 90% of the knowledge in organizations occurs in tactic form intuition, skills beliefs, mental models, practical intelligence. Typically job or situation specific: operant conditioning: by observing the link between our voluntary behavior and the consequences that follow it. Contingencies of reinforcement: four specific consequences used by organizations to modify employee behavior. Positive reinforcement: occurs when a positive outcome follows a desired behavior increased promotions, pay, praise, and public recognition: employees need to seek a direct link between behaviors and desired outcomes.