Management and Organizational Studies 2181A/B Chapter 10: MOS 2181 - Chapter 10
9 Feb 2018
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The process by which information is exchanges between a sender and a receiver. Sender must encode his or her thoughts into some form that can be transmitted to the receiver (ex. Interpersonal communication: exchange of information between people encoding thoughts in writing and transmit through an email) Receiver must perceive the message and accurately decode it to achieve accurate understanding. To provide feedback the receiver will tell the original sender that he / she has received and understood the message. Communication whereby the right people receive the right information in a timely manner. Under this system 3 necessary forms of communication can be accomplished. Lines of authority and formal reporting relationships: downward communication: Information that flows from the bottom of the organization toward the top: ex. chemical engineer might conceive a new plastic formula with unique properties, then pass this on the the research and development manager, horizontal communication:
