Management and Organizational Studies 2181A/B Chapter Notes - Chapter 9: Organizational Commitment, Operant Conditioning, Social Identity Theory

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Sarah Ross

Document Summary

The more knowledge someone has - the better decisions they will make: new hires inexperience puts them at risk of bad decision making. Companies need to find a way to improve learning and decision making: decision making: the process of generating and choosing from a set of alternatives to solve a problem. Types of knowledge: two types of knowledge: Explicit knowledge: knowledge that is easily communicate and available to everyone. What you think about when you see someone sitting at a desk to learn. Necessary to do well, but minor portion of what you need to know. Tacit knowledge: knowledge that employees can only learn through experience. Can be the most important aspect of what we learn in organizations. Up to 90% of knowledge contained in a job. Methods of learning: hard to build tactic knowledge without any explicit knowledge, we learn through reinforcement, observation and experiences.