Management and Organizational Studies 2181A/B Chapter Notes - Chapter 13: Work Unit, Collectivism, Job Performance

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Victoria Digby

Document Summary

:a theory describing how leader-member relationships develop over time on a dynamic basis. > argues that new leader-member relationships are typically marker by: Role taking phase: the phase in a leader follower relationship when a leader provides an employee with job expectations and the followers tries to meet those expectations. > for some employees, that initial role taking phase may eventually be supplemented by: Role making phase: the phase in a leader-member relationship when a follower voices his or her own expectations for the relationship resulting in a free- owing exchange of opportunities and resources for activities and effort. Eventually the in-group and the out-group is established where the in group displays characteristics of communication, trust, respect and obligation while the out group displays characteristics such as low communication, low trust, low respect, less obligation. **employees with higher quality exchange relationships have higher levels of job performance and exhibit more organizational citizenship behaviour on average**