Management and Organizational Studies 2181A/B Chapter Notes - Chapter 6: Eval, Role Conflict, Employee Assistance Program

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Sarah Ross

Document Summary

3rd of canadian workers feel that job is quite/extremely stessful. Managers approx 21% mroe likely than avg worker to deem job as stressful. Stress: psychological response to demands when theres something @ stake for indivudal + when coping w/ these demands would tax/exceed individuals capacity/response. Diff people exp diff levels of stress even when exact same situation. Transactional theory of stress: explains how stressfull demands are perceived + appraised, as well as how ppl respond to perception of appraisal. Primary appraisal: eval of whether demand is stressful + if its the implications of the stressor in terms of personal goals + well being. 1st consider whether demand cases them to feel stressed, consider implications of stressor in terms of personal goals + well being. Benign job demands - job demands that arent appraised as. Hinderance stressor: stressors that tend to be appraised as thwarted progress towards growth + achievement (stressful demands that are likely to be true)