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Chapter 2

Management and Organizational Studies 2181A/B Chapter 2: Chapter 2 - Job Performance


Department
Management and Organizational Studies
Course Code
MOS 2181A/B
Professor
Kelly Raz
Chapter
2

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 
!"
Job Performance
#$%!!&'!$$( !")$  !"* 
+$***,*- !$*$*% 
*+$*.
/*$*%*$$"( !"""%!*
 0!%*"$$$1$$&*
!%$*%*)+%$!%-*
 !"*$* *%*!$$+$""$" 
&
 0+$"!*- "*!%$*%*""
!%$!%$$!%*)*%*$*"$%
!$$
2 3*%*$4" "*!%*-"%
5 3*%*-%%!*&+*67
$8 ( !"*+$
o/*!*6*%*7,7( !"*%*7*"$
"!***"$&,*+$*
Job Performance:0!%+$*"$
*$$+%,$+%""!%$*! $1$%%*
What Does it Mean to be a “Good Performer”?
2"$*)*8 !""$$1*$+$
""$++$
Task Performance
Task Performance:0!%+$*$"%$+%+$
* !$ $1$%*"*$*,*+$"*
$1$"*)*$$+"$$
9 '%$"$%$$*!%!* %:%%"$+
"!*$"$!%!
o*8*$***$$%$$*" (
$1*'&$""' ($*$)$
Routine Task Performance:;%%8&,$%***
!%*$"%*8!*
o!!&*&,%$%+$"&$*"*
Adaptive Task Performance: %***!%
$<,+%,*%,$"%*8!*
o"$%$%%"!)!"$+&, &*=
Creative Task Performance:>%*,*$"%"!*
+%* %
Job Analysis:"**&$"$1$!$*<$!*
 *"$:"(
o2**
 ?%$* %%"$+$$*$+%+$(

Only pages 1-2 are available for preview. Some parts have been intentionally blurred.

 
# !*+%*"*
@*+$**+*$+$&* !%*
"A
 0""$+$%$**("!'*B90C
""$$*%$8$!", <","A
90*+('$",!%&
 !$
>*$$( "$$ 
"$+$$*
2 D"$+$$*$%$!* $!", <"
$*:*8 !"
3$+$*$"%$$$!*
 !"$*%**!*
;$!"$"%*(%*$*$$ * +$*
:( !"!%**E@
oNational Occupational Classi&cation (NOC):E$%
* ""$*$)5($%*$
""$%*"$$*
o0!%*!%**$%%:$<*8
<$!*$*$$*="$+$1$* !
"!$*
*8 !"+$*-*$!% !, !
o !* $%"!%<$+$*
o* !* '"%%'"$* <$
+$*
Citizenship Behaviour
Citizenship Behaviour:F%!%+$*"$
$1$%%*$!+$"'$&$"&88*%"
!&
!$"$*)$1$%$*%
Interpersonal Citizenship Behaviour:?$!%(
'"$***$**+%"&8*,"%%*
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Organizational Citizenship Behaviour:?$!%
'"$*$!+$* $1$ $
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!%%+%+%!$*$*
8$&,&*=""!
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