Management and Organizational Studies 2181A/B Chapter Notes - Chapter 6: Coronary Artery Disease, Stress Management, Stressor

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Nancy Annett

Document Summary

Crew stands for civility, respect, engagement at work: train facilators to lead groups within their org and provide ongoing support for them - reduce stress by fostering healthy work relationships and contribute positively to org outcomes. 1 in 3 canadians report they are stressed, results in lower level of life satisfaction and general health highest in health care. Incivility (being rude and disrespectful) have big impact on job performance and org commitment. 1) pat attention to the problem, 2) address the problem head on (crew, a training program) Stressor: demand that cause people to experience stress. Strains: negative consequences of the stress response. 1/3 of canadian workers find their job stressful. Managers 21% more likely than the avg. worker to report stress. Transactional theory of stress: a theory that explains how stressful demands are perceived and appraised as well as how people responds to the perceptions of appraisal. Benign job demands: job demands that aren"t appraised as being stressful.