Management and Organizational Studies 2181A/B Chapter Notes - Chapter 10: Computer-Mediated Communication, Social Networking Service, Nonverbal Communication

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Nancy Annett

Document Summary

By harnessing the power of social networking applications, td has transformed the way individuals communicate and interact with each other. Td"s challenge is to sustain its strong sales and service culture among a large, diverse, technology based, geographically dispersed workshops. Focused on becoming a social organization - to actively communicate with o o. Employees: wow moments - internal social networking program that gives employees the opportunity to communicate with one another. Communication: the process by which information and meaning is transferred from a sender to a receiver. Two primary outcomes: many work and non-work events require some form of communication o o o o. All jobs require us to process and act upon information provided by others. If the communicated information is helpful to teammates, it is a form of interpersonal citizenship behavior, but if it"s harmful, it is viewed as counterproductive behavior.