Management and Organizational Studies 2181A/B Chapter Notes - Chapter 13: Work Unit, Job Satisfaction, Organizational Commitment

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Kelly Raz

Document Summary

Leadership: use of power and inluence to direct aciviies of followers toward goal achievement. Afects followers" interpretaion of events, organizaion of their work achievements, commitment to key goals, relaionships w/ other followers, or access to cooperaion/support from other work units. Leader efeciveness gauged by: objecive evaluaions of unit performance eg: proit margins, market share, sales, roi, producivity, quality, costs, etc , follower-centric eg: absenteeism, retenion of talented employees, grievances, transfer requests, etc . Leader-member exchange theory: theory describing how leader-member relaionships develop over ime on dyadic basis: argues that new leader-member relaionships marked by role taking phase. Role taking: leader provides employee w/ job expectaions and follower tries to meet those expectaions. Leader tries to get feel for talent and moivaion of employee: can be supplemented by role making. Role making: follower voices own expectaions for relaionship results in free-lowing exchange of opportuniies and resources for aciviies and efort.