Management and Organizational Studies 2181A/B Chapter Notes - Chapter 10: Videotelephony, Performance Appraisal, Dennis Eichhorn

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Stelian Medianu

Document Summary

The process by which information is exchanged between a sender and a receiver, effective communication when the right person receives the right message in a timely manner. Under strict chains of command 3 necessary forms of communication can be accomplished: downward communication, upward communication, and horizontal communication (between departments, usually through department heads), can be ineffective. Informal communication: helps people accomplish their jobs more effectively, an informal grapevine can spread rumours however. Slowness: cross-functions teams and employee empowerment have been used to improve communication by short-circuiting the chain of command. Employee voice- the constructive expression of disagreement or concern about work. Voice can be directed horizontally to teammates or vertically to the boss. More satisfied employees are more likely to speak up. Mum effect- tendency to avoid communicating unfavourable news, employees with hopes of promotion are especially likely to encounter communication difficulties with the boss.