Management and Organizational Studies 3330A/B Chapter Notes - Chapter 11: Type I And Type Ii Errors, Statistical Process Control, Quality Assurance

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 3330A/B
• Professor: Rick Burjaw

Document Summary

Step 2: quality control monitoring and controlling quality = spc. Step 3: quality assurance management programs to ensure good product quality. Step 4: tqm philosophy, ensuring and improving quality throughout whole organizaion. Cost of inspecion vs. cost of not detecing. Step 2: staisical process control (exam math quesion) Spc steps: deine characterisic to measure, set up control chart, take random sample to test and. Is any sample point outside of control limits: yes = out of control, stop process, no = does a patern exist, yes = out of control, stop process, no = in control, coninue monitoring (step 3) Atribute: measured qualitaively, have discrete values: p chart: count defecive and non defecive features (proporion, c chart: count only defecive features (count) Variable: measure quanitaively, have coninuous values: r chart: diference between smallest and largest value (range, x chart: average of all samples, must use x and r together (without range, average is meaningless; without average, range is meaningless)