Management and Organizational Studies 3330A/B Chapter Notes - Chapter 11: Iso 14000, Six Sigma, Dmaic

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 3330A/B
• Professor: Rick Burjaw

Document Summary

Tqm: an organization wide effort to achieve high product quality based on 3 principals: customer focus, continuous improvement (kaizen, total participation and teamwork (workers are inspectors, have authority, cross functional training, top management commitment, supplier relationship) *stages of tqm: quality inspection, quality control, obtain management support, choose spc leader, select process for pilot study, provide spc training, construct control charts, quality assurance, tqm. Deming: deming wheel, 14 point philosophy, tqm in japan, deming prize. Juran: quality control handbook, quality trilogy (plan, control, improve, cost of quality. Crosby: cost of poor quality, zero defects, quality is free. Feigenbaum, ishikawa: cause and effect diagram, tqm, company wide. Tqm: customer focus: jit: achieve a good forecast of customer demand. Tqm: continuous improvement/kiazen: jit: high quality products, under capacity scheduling. Tqm: total participation and team work: jit: well trained/multifunctional/ empowered employees, group thinking. Business process reengineering: total redesign of production process. Leads to organization and culture changes, empowered and multifunctional workers, management leadership.